Refund Policy

At Keevala, we strive to provide exceptional service and value to our customers. This Refund Policy outlines our commitment to customer satisfaction and the circumstances under which refunds may be provided for our subscription services.

Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscription plans. If you're not completely satisfied with our service within the first 14 days of your subscription, you may request a full refund.

Beyond 14 Days

After the 14-day period, we do not generally offer refunds for partial months of service. However, we may consider refund requests on a case-by-case basis for exceptional circumstances.

Downgrades

When downgrading your subscription plan, your new plan will take effect at the beginning of your next billing cycle. You will continue to have access to your current plan features until the end of your current billing period.

Upgrades

When upgrading your subscription plan, you will be charged a prorated amount for the remainder of your current billing cycle. The upgrade will take effect immediately, and you'll gain access to the enhanced features right away.

Certain items and services are not eligible for refunds:

• • Custom domain setup fees
• • One-time feature purchases
• • Enterprise plan setup fees
• • Services consumed during the billing period
• • Referral bonuses or promotional credits
• • Fees associated with payment processing

5. Cancellation Policy

You may cancel your subscription at any time through your account settings. Upon cancellation:

• • You will retain access to paid features until the end of your current billing period
• • No further charges will be processed after the current billing cycle
• • Your data will be retained for 30 days after cancellation
• • You can export your data before cancellation if desired

We may provide refunds in exceptional circumstances such as:

• • Service outages exceeding 24 hours in a month
• • Significant failure to deliver promised features
• • Billing errors or duplicate charges
• • Account suspension due to system errors

Each request is reviewed individually, and we reserve the right to determine eligibility for refunds in special circumstances.

7. How to Request a Refund

To request a refund, please follow these steps:

8. Refund Processing Time

Once your refund request is approved:

• • Credit Card: 5-10 business days for the refund to appear in your account
• • PayPal: 3-5 business days for processing
• • Bank Transfer: 7-14 business days depending on your bank

Processing times may vary based on your financial institution and payment method.

If you have any questions about our Refund Policy or need to request a refund, please contact us:

10. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.